Business owners face a wide variety of challenges, including ongoing support, maintenance and development. With a budget friendly monthly plans we are able to provide a 45% discount on our services. 

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Plan Specifications:

When you create your online portal, a hosting service places all of its files on a server. The web host provides this space for you to store your website on the internet. At the start, you share a networking space on the server. Then as your needs increase in terms of internet storage space, you can then opt for a separate space on the server for your portal. The web hosting provider handles this storage space for you, ensuring the successful accessibility of your website on the internet.

When users type your domain name on their web browser, their computer connects to the server your website is hosted on. Then that server sends the files that are up for display, to the user on their browser.

There are primarily two kinds of web hosting solutions. One is free service and the other is premium paid service. The free service is free for its end user and is heavily powered by advertisements. On the other hand, paid service is far more reliable and safe in the long run and provides far greater flexibility in terms of storage for handling heavy online traffic. Understandably, the free hosting solutions provider will fill the need for your personal blog or non-commercial website.

Reasons why web hosting is important for your website:

1. Safe and stable server environment

Choosing a good web host provider is paramount if you want a secure server to rest your website on. Only a safe web host can provide a network space that is strong enough to fight online threats, hacks and other cyber-attacks. A reliable web host provider will keep your site data and client’s personal data safe.

2. Data storage

The amount of data that needs to be stored on your website’s server plays a huge role in deciding what kind of web hosting partner you’re looking for. How much online traffic your website can handle, including concurrent users needs to be well established. Putting a limit to storage can lead to site shutdown when traffic is high on your webpage.

3. Speed

One of the main reasons for bad user experience is slow loading times of your website’s landing page. A poor web host capability will see a lot of site crashes due to too much load on the shared server. This will lead to your clients looking for hosting services elsewhere where there are tools and software strong enough to top lags and heavier traffic.

For any given industry, there are thousands of related websites. A decade ago, businesses needed only to create and advertise a website to see a direct impact on revenue. Now, with the ease of website creation and the increasingly technology-reliant consumer base, businesses are required to have websites that stand out, are user-friendly, and are optimized for conversions. High bandwidth hosting and page speed are two crucial aspects to managing a website that outperforms the competition and produces direct and noticeable increases in revenue.

Understanding The Importance Of Page Speed And Page Load Speed

Page speed simply refers the amount of time it takes for a website or media file to download from a hosting service and display on the appropriate web browser page. Page load speed refers to the time it takes for the entire content of the link to be displayed on a web browser page after a link is clicked. While both are fairly simple concepts, they both have profound impacts on the user experience and profitability of the website.

Why are page speed and page load speed important to a business’s website? The answer lies in the algorithms used by search engines for ranking. Each search engine utilizes a highly specific algorithm to determine page rank. One of the top factors in this algorithm is page load speed. Web site pages that are slow to load simply will not rank high in search engine results. Studies have shown that one in four visitors will abandon a website if it does not load within four seconds. Furthermore, 46% of users will not return to sites that have poor page load speed. This means that businesses with slow loading pages are turning away almost 50% of potential customers.

Understanding The Importance Of High Bandwidth Hosting

Bandwidth refers to the amount of data that can be transferred or downloaded from a website. The speed of the networks, connections, and applications running on a hosting center’s server increases in direct proportion to the amount of bandwidth being utilized. Determining the amount of bandwidth a website needs (and will need over the years) is based on the following three factors.

  • Layout. The complexity of a website’s layout determines the amount of bandwidth needed for optimal website performance.
  • Traffic Flow. Websites with higher levels of traffic will require a higher amount of bandwidth for optimal website performance. On the flip side, websites with higher bandwidth are capable of hosting more visitors and, therefore, tend to see more traffic to their site.
  • Growth plans. What are the growth plans of a company? Companies looking to expand within the next couple of years are advised to opt for higher bandwidth packages to accommodate further growth spurts without incurring additional costs or suffering downtime.

As part of our monthly consulting we provide expert advice, opinion, and/or strategies for our clients. 

Consulting is about much more than giving advice, though. Consulting can include a wide range of activities, including problem diagnosis, data collection, feedback, strategy-building, and implementation.

Monthly consulting is highly important because it can bring a unique and fresh perspective to a pressing business problem or challenge. Sometimes, business owners and leaders need a new set of eyes when approaching an issue; as a consultant, we can provide that unbiased perspective.

Simply put, consulting works to make our clients more successful.

A minor upgrade is an update that makes changes to many resources. None of the changes can require changing the ProductCode. An update requires a major upgrade to change the ProductCode. A minor upgrade can be used to add new features and components but cannot reorganize the feature-component tree. Minor upgrades provide product differentiation without actually defining a different product. A typical minor upgrade includes all fixes in previous small updates combined into a patch. A minor upgrade is also commonly referred to as a service pack (SP) update. 

For minor updates, BeeTechy charges none Plan owners a $300 fee for each request (includes 2 hours of work) and $150 per/hour after that. 

Excited about a new feature, plug-in or in need of a code upgrade, our Technical Support includes major upgrades as well as data recovery, trouble shooting and expert advice about any technical aspect of your webiste. 

For technical support, BeeTechy charges none Plan owners a $400 fee for each request (includes 2 hours of work) and $200 per/hour after that. 

Included with every Plan:

Do you want your WordPress website to be secure & up-to-date? Of course you do!
Keeping WordPress updated is not just ideal, it’s critical! Failure to update could cause certain aspects of your site to malfunction or even compromise your site, leaving it open to hacker attacks.

Every so often, themes, plugins, & WordPress itself will require updating.  WordPress updates help keep your website safe and bug free as well as make sure you have the newest features, better compatibility, and a smooth WordPress experience.  A big part of WordPress updates are security releases. So, even if you’re not currently looking for the next coolest functions and features, keep in mind that you still need to keep your site secure. Most WordPress hacks happen to sites that have not been updated!

When we perform maintenance on a website, all themes, plugins & WordPress itself are updated to keep your site in top condition.  Unfortunately, like with any program changes, an update may not play well with others. This could be due to a variety of things such as plugin and theme conflicts or programming errors. Have no worries! Before we perform any updates, we ensure a backup of the entire site and database is created. This way if any unexpected changes occur, we will be able to quickly repair any unwanted incompatibilities that arise.

Your website is an incredibly important part of your business. Updating your site ensures that your visitors are getting the most current information and have a smooth and enjoyable interaction with your site.

SSL is the backbone of our secure Internet and it protects your sensitive information as it travels across the world’s computer networks. SSL is essential for protecting your website, even if it doesn’t handle sensitive information like credit cards. It provides privacy, critical security and data integrity for both your websites and your users’ personal information.

SSL Encrypts Sensitive Information

The primary reason why SSL is used is to keep sensitive information sent across the Internet encrypted so that only the intended recipient can access it. This is important because the information you send on the Internet is passed from computer to computer to get to the destination server. Any computer in between you and the server can see your credit card numbers, usernames and passwords, and other sensitive information if it is not encrypted with an SSL certificate. When an SSL certificate is used, the information becomes unreadable to everyone except for the server you are sending the information to. This protects it from hackers and identity thieves.

SSL Provides Authentication

In addition to encryption, a proper SSL certificate also provides authentication. This means you can be sure that you are sending information to the right server and not to an imposter trying to steal your information. Why is this important? The nature of the Internet means that your customers will often be sending information through several computers. Any of these computers could pretend to be your website and trick your users into sending them personal information.  It is only possible to avoid this by getting an SSL Certificate from a trusted SSL provider.

Why are SSL providers important? Trusted SSL providers will only issue an SSL certificate to a verified company that has gone through several identity checks. Web browser manufactures verify that SSL providers are following specific practices and have been audited by a third-party using a standard such as WebTrust.

SSL Provides Trust

Web browsers give visual cues, such as a lock icon or a green bar, to make sure visitors know when their connection is secured. This means that they will trust your website more when they see these cues and will be more likely to buy from you. SSL providers will also give you a trust seal that instills more trust in your customers.

SSL is required for PCI Compliance

In order to accept credit card information on your website, you must pass certain audits that show that you are complying with the Payment Card Industry (PCI) standards. One of the requirements is properly using an SSL Certificate.

Today is World Backup Day. This date was created to remind people of the importance of having backups set up for everything that matters. I am pretty sure your website falls into the category of precious digital assets.  

Why are website backups important? 

Imagine waking up in the morning to see that a couple of calls were missed and your email is overloaded with messages saying that your website is down. You go to your computer to check your server and it’s working fine – but oh no,  all your files are deleted from the database. What would you do?

Backing up everything may seem a boring task, however, website backups can be a life saver.

Website backups represent your safety net. They are the critical piece of security necessary if all other resources fail.

What do website backups do?

Backups make a complete copy of website files and your database on a daily basis (the default frequency) so that the website owner can restore their website to the state it was previously. Nevertheless, backups should not be the only security measure taken.

Though backups revert your site content to the last backup made, any content uploaded in between time will be lost. Also, backups cannot be used to fix the originating problem or prevent your website from reinfection.

That is why we recommend that you take a proactive role in website security.  Protect your website with a Website Application Firewall so that your site does not get hacked in the first place.

It’s not just a matter of SEO. The faster your site, the better your conversions. The better your on-page performance, the higher your audience’s level of engagement. The more you put into keeping your website fast and efficient, the higher your revenue.

Extras with Hive and Colony Plans:

A chat widget is a little box installed on the corner of your website. Website visitors can get instant and fast support through a chat widget which makes it easier to connect with your business.

1. Live chat improves the support experience for customers

The top reason why customers prefer live chat is that it lets them get their questions answered immediately.

With live chat, you give customers a way to reach you in the exact moment that they have questions or problems they can’t solve. This feels much better than sending an email to a support team; with email, it’s hard to know when you’ll get a response back.

The immediacy of getting help is likely why customer satisfaction ratings tend to be higher for live chat than other types of support.

2. Live chat helps with customer acquisition and onboarding

Live chat is a great way to connect with prospective and new customers and give them the confidence they need to use your product or spend money on your website. According to Forrester, consumers who use chat are 2.8 times more likely to convert than those who don’t.

Being available to help builds trust, even if your customers don’t need to talk right then and there.

3. Live chat lets your agents build rapport with customers

In an ongoing chat, agents can observe a customer’s tone and sentiment and adjust their styles to fit the situation best. By mirroring style or adjusting formality to match a customer’s, agents can quickly build rapport and establish a friendly, helpful relationship.

Messaging platforms also offer a more authentic way to showcase your agents’ personalities than traditional channels.

4. Live chat reduces repetition for your customers

No one wants to have to explain the issue they’re having over and over again. In fact, 72% of customers expect an agent to know their details — including support history and product information — without asking for them.

With quality live chat customer service software, agents can read the text supplied by the customer while also reviewing other details they have access to. This may include things like an indication of which screen the customer is currently viewing and notes from previous interactions with customer support.

During a chat session, some tools will even allow an agent to share a screen with the customer or easily send links and screenshots to help them better understand a set of directions, making everything crystal clear.

5. Live chat boosts your customer service team’s productivity

Live chat is also helpful in improving the productivity of your customer service agents. While a person can only be on one phone call or reply to one email at a time, with chat they can juggle a few at once.

For trickier issues requiring research and reporting, they may want to stick to one or two, but if they’re working the chat queue full of quick and simple questions, handling five at once is manageable with some practice.

Since features and chat handling vary for each tool, be sure to choose the software that works best for your workflows and team. Even better, look for customer service software that can handle your chats, emails, and other support channels all within one tool so agents can focus in one place and get the work done.

6. Live chat lets you provide 24/7 support

With careful scheduling, live chat support can be made available 24/7 — if that would be beneficial to your business — or any other selection of hours you prefer.

By expanding your instant availability to cover the whole day, your customers will have little reason to complain about their questions going unheard. Even if you can’t keep chat staffed around the clock, your self-service support options, like a knowledge base full of content about your product, is available anytime.

When chat isn’t available, be sure it’s quick and easy for customers to find their way to your support documentation. Many times, people are perfectly happy to help themselves, but they aren’t sure where to find the information they need.

With your knowledge base and chat working together, customers will feel taken care of regardless of what hour of the day they find themselves needing support.

7. Live chat increases customer engagement

When you make live chat readily available, you’ll likely see an increase in interactions. While some of that may be customers who switch to using chat instead of email/phone support, a portion of the growth will be people who found chat and realized they could get help instead of giving up and possibly ditching your product altogether.

With increased customer engagement comes a chance to make a good impression and give customers a reason to stick around. To add to the inviting feel, set up your chat tool to display agent names and photos (if possible), and implement a conversational chat style.

8. Live chat can give you an edge over your competition

If your competitors don’t offer live chat (or provide low-quality chat support), that gives you space to do it right and earn their business.

Think about this: if you were a customer in a hurry trying to decide between two products, would you pick up the phone and call support to get your questions answered, or would you be more tempted by the company that was readily available on their website?

Most people are more likely to ask questions over chat than they are willing to make a phone call. In fact, more than half of consumers prefer chat over phone support.

9. Live chat data helps inform product decisions

One major perk to providing support via chat is all of the data you can collect. Depending on your live chat software, you should be able to store, organize, and tag chats to filter them for review later.

By putting the work in up front to sort chats and review them, you can create a collection of data that informs your support team — and your product and marketing teams, too.

For a simple starting point, develop a set of tags all agents will use, and have them tag their chats. Consider tagging for things like feature requests and bugs, as well as by question type or topic to help pinpoint any frequent issues.

As you tag by type, you’ll be able to spot the places in your product that may need updating or require more support documentation to help your customers out.

The Web Content Accessibility Guidelines (WCAG) are often referred to as the gold standard in accessibility and they are widely respected as providing the best path to accessibility compliance — but does the law actually require WCAG compliance?

For federal agencies and their contractors, yes, they are required to conform with WCAG 2.0. For private businesses, the answer is more complicated: they’re not required by law to comply with any specific standard like WCAG, but their websites do have to be accessible.

Private businesses and WCAG compliance

The Americans with Disabilities Act (ADA) is the most-cited law in regards to web accessibility compliance. This is because the ADA prohibits discrimination on the basis of disability in places of public accommodation, and websites are increasingly interpreted in legal cases as places of public accommodation. The Department of Justice (DOJ) has reaffirmed that the ADA does apply to websites as well.

So if it’s known that websites are places of public accommodation and therefore need to be accessible to people with disabilities, why is there confusion around whether websites have to comply with WCAG?

In short, and as confirmed by the DOJ, the ADA applies to websites and requires that they be accessible. Mostly because of the ADA’s origins back in 1990, the law doesn’t specify information about websites or a set of technical standards like WCAG. This is largely where the confusion lies, but here’s how to interpret it:

  • The absence of a technical standard in the ADA itself does not mean websites don’t have to be accessible. They do have to be accessible, but they aren’t necessarily in violation of the ADA by not following a specific standard like WCAG. This was one of the points the DOJ made clear in its October 2018 letter on the issue and a sentiment that was validated in January 2019 updates in the Domino’s accessibility case.
  • WCAG 2.0 and its successor, WCAG 2.1, are consistently identified and upheld as providing an acceptable level of accessibility, cited by plaintiffs and in rulings. This means that while the ADA doesn’t yet specify WCAG as a formal standard under the law, the courts are upholding that compliance with WCAG provides reasonable accessibility. To learn more about the acceptable and use of WCAG, read History of WCAG and How Widely Used is WCAG?
  • Facing mounting pressure to act and formalize web accessibility standards under the law, including in a recent letter from Senators seeking answers, the DOJ will eventually put the confusion to rest and state with clarity exactly how website accessibility should be measured and tested. It is with overwhelming likelihood that when that happens, they will point to WCAG as the requirement.

In the current climate, websites have to be accessible and it’s well-accepted that compliance with WCAG is the best way to achieve that goal. That’s why our recommendation is that all businesses that have a publicly-available website test and fix their sites according to WCAG 2.1 specifications.

A cookie policy is a declaration to your users on what cookies are active on your website, what user data they track, for what purpose, and where in the world this data is sent.

Also, a cookie policy should contain information on how your users may opt out of the cookies or change their settings in regard to the cookies on your website.

Many website owners choose to incorporate the cookie policy as a section of their privacy policy. You can also leave your website cookie policy as a stand-alone section.

Regardless, you are legally required by the European GDPR and the Californian CCPA to have one available to your users on your website.

The privacy policy is a document, usually a page on the website, in which all of the methods and purposes of the data processing activities on the site are outlined, including contact forms, mailing lists etc.

Cookies are a potential privacy risk, because they are able to track, store and share user behavior.

Whereas most of the remaining privacy policy may be static, the cookies used on a website are dynamic and might change often.

Therefore, an adequate cookie policy should be regularly updated to make sure that the information is accurate.

What is the difference between a privacy policy and cookie policy?

The cookie policy deals specifically with the use of cookies on your site, whereas the privacy policy is a general document regarding all of the data processes on a website, including contact forms, mailing lists, etc.

Often, the cookie policy is integrated as a part of the privacy policy of a website or an app. Arguably, it is the most challenging part. At the heart of this is the nature of cookies:

  • Firstly, cookies tend to change often. This means that the policy, having to be updated and correct, also must be revised accordingly.
  • Secondly, cookies operate out of sight. Most website owners don’t even know themselves, what cookies are in operation on their own website.
  • Thirdly, the majority of the cookies in operation on a website are usually set by third parties, i.e. have another provenance than the website itself.
  • Therefore, it can be hard to have a complete overview at all times of the cookies in operation on your website, what information they gather, for what purpose, and where in the world the data goes to.

The easiest way to ensure full control over your cookies, and to be sure that you have an accurate and updated cookie policy for your website, is to get a GDPR/ePR and CCPA compliant cookie solution, where the cookie policy is integrated with the actual monitoring of cookies on your website.